Under My Roof® Frequently Asked Questions

Under My Roof® is available on the Mac, iPhone, and iPad App Store. You can find out more on our website at undermyroof.app.

Absolutely! Under My Roof® is free to download and we encourage you to give it a try to make sure it’s a fit. You will have access to all features but will be limited to 10 items.

If it’s a fit for you, Under My Roof® is available for $3.99 per month or $24.99 per year (just $2.08 per month at a 48% discount). This will unlock the 10 item limit. Your purchase supports ongoing development costs for continued maintenance and feature updates to Under My Roof®.

We reduced the price of Home Inventory this year to just $14.99 in preparation for Under My Roof®. You can continue with Home Inventory if you’d prefer not to switch.

In short, so we can continue to support our awesome customers like you! We know you are counting on us and Under My Roof.

We’ve seen too many small app publishers like ours go out of business because a one-time purchase just does not support the cost to continue the needed development and support in this every changing market place.

Your Under My Roof data is stored in the application’s private container. It is not directly accessible on iOS. You can get to it on the Mac, but it is not recommended as any tampering with the local data can lead to serious problems when syncing.

When you turn on Sync, you won’t see a file on iCloud Drive. File storage in iCloud with multiple users can be problematic. Instead, we use iCloud’s database, CloudKit, for storing data in iCloud.

To view the size of the iCloud data, go to Settings (System Preferences on macOS):

• Tap Apple ID, iCloud, Media & Purchase (Apple ID on macOS)
• Tap iCloud
• Tap Manage Storage (The Manage button at the bottom on macOS)
• Tap Under My Roof

To allow someone else to view or edit your inventory from Under My Roof you will need to share the inventory with them. There are a few ways to do this, but this is the easiest approach:

1. Have your family member download Under My Roof from the App Store or Mac App Store and launch it (don’t go through the onboarding screens just yet).
2. On your device, click or tap the hamburger icon in the upper, left corner (it has three horizontal lines). This will bring up the Options Panel.
3. Under the Inventory section in the Options panel, tap the Share option.
4. If you can use Messages, tap that to send the person you want to share the inventory with a Message with a share link.
5. When your family member receives the link, have them click or tap on it and then Under My Roof will handle the rest.

   The initial sync can take some time, depending the size of your inventory and network connection. If possible, have the device on WiFi and plugged in and leave Under My Roof open until everything syncs over (if you do close it, it will resume syncing when you launch it, but it’s easier to just let it do the initial sync in one pass).

Syncing your data to iCloud is required If you plan to install Under My Roof on multiple devices or if you plan to share your data with others. Even if you only use one device, we recommend keeping sync to iCloud turned on so you will always have access to your data in the cloud should anything happen to your device.

During installation of the app, sync is turned on. The Inventory and Home that you create during installation will be synced to your personal iCloud account.

When you install on additional devices, make sure to leave sync on during the installation process. This will check your iCloud account and if an Inventory exists will sync it to your device. A new Inventory will not be created.

The initial sync can take some time, depending the size of your inventory and network connection. If possible, have the device on WiFi and plugged in and leave Under My Roof open until everything syncs over (if you do close it, it will resume syncing when you launch it, but it’s easier to just let it do the initial sync in one pass).

You can view the status of the sync operation on each device within Under My Roof:

• Go to the Options Panel by selecting the 3 lined icon at the top left corner of the app.
• Select the Settings icon at the bottom left corner of the Options Panel.
• Scroll down and select Sync Status.
• When you see all zeros for In-Flight Operations and a message near the top of the log that says “Fetch changes from CloudKit operation ‘################’ successful. More to come: false.” the sync has completed.

Your data is stored local to each device Under My Roof® is installed on. If sync is turned on your data is also stored in your personal iCloud account. In rare occasions you may want to delete either the local data and re-download the data from your iCloud account or replace the data that’s in iCloud with what’s on your local device.

Deleting your Local Data

Deleting Under My Roof from your device will delete the app and your local data. On macOS make sure to delete the app via LaunchPad (click or tap and hold the app icon and select the x) to delete the local data with the app.

You can now reinstall the app from the App Store and if you previously synced your inventory to iCloud it will be downloaded to your local device during onboarding as long as you don’t turn sync off.

Deleting your data from iCloud

To permanently delete your data in the cloud:

• On your device, go to Settings (System Preferences on macOS)
• Tap Apple ID, iCloud, Media & Purchase on iOS or Apple ID on macOS
• Tap Manage Storage on iOS or Manage on macOS
  
• Select Under My Roof in the Application list and select “Delete Data” on iOS or “Delete all Files…” on macOS

***Once you delete your Under My Roof data from iCloud your data is not recoverable.

By all means, if Home Inventory continues to meet your needs then stick with it! We will continue to support the current version of Home Inventory for the foreseeable future with bug fixes but will not be adding new features to it.

Some Home Inventory features are no longer needed with Under My Roof and others that did not make the initial release will be implemented as quickly as possible, so if they are important to you we recommend waiting to upgrade.

Features not yet implemented (in order of priority):

• Inbox – If you decide to upgrade you will need to make sure you have created items for all the receipts in your Inbox as the Inbox will not be imported to Under My Roof.
• Album View
• Automatic External Backup – if sync is turned on in Under My Roof, your data will be stored in your iCloud account. You may also make an archive copy of your database by going to Options and selecting Export and save it to a location of your choosing.

Features that will not be implemented in Under My Roof:

• Home Inventory Mobile Backup
• Home Inventory Remote Entry

You can import a Home Inventory .hi3 data file during the installation of Under My Roof or within the app after Installation. It’s best to import your file during the installation if you have custom category layouts in Home Inventory.

Each imported Home Inventory .hi3 data file becomes a separate home in your Inventory in Under My Roof.

Importing your Home Inventory file during installation

When you open Under My Roof for the first time, the app will walk you through setting up your inventory file and your first home. During this process you will be asked if you would like to import your existing Home Inventory data file. If you select yes, you will be prompted with a Finder window to navigate to and select your Home Inventory data file from your file system. If you do not remember the name of your file or where it is located you can use the search field to find files that end with .hi3 which is the file extension used for Home Inventory.

Importing  Home Inventory data file(s) into Under My Roof® within the app after installation.

• Select the hamburger menu at the top left of the app.
• Select Manage Inventories.
• Select your Inventory and then select Import from the top right corner of the app.
• Each imported inventory file becomes it’s own Home in your Inventory in Under My Roof.

**Before import, make sure to take care of your Home Inventory Inbox as this will not be imported. Here’s how:

1. Make sure to create items for each receipt in your Inbox in Home Inventory prior to upgrading
2. Or, Use the Finder app to copy the receipt PDF files in your Inbox to a Folder that you can use later to create new items in Under My Roof. The receipt PDF files are stored in the Home Inventory system container folder. The path is “Computer Name/Users/user name/Library/Containers/Home Inventory/Data/Library/Application Support/Binary Formations/Home Inventory/ (change the Computer Name and user name to yours).

The apps are completely separate and do not share data files except at the time of import.

The following data will not be imported and will need to be manually taken care of:

1. Custom Reports – The custom reporting feature has been improved and your custom reports will not be imported. You will need to manually create any custom reports needed.
2. Inbox – Before import, make sure to take care of your Home Inventory Inbox by either:
   1. Make sure to create items for each receipt in your Inbox in Home Inventory prior to upgradin
   2. Or, Use the Finder app to copy the receipt PDF files in your Inbox to a Folder that you can use later to create new items in Under My Roof. The receipt PDF files are stored in the Home Inventory system container folder. The path is “Computer Name/Users/user name/Library/Containers/Home Inventory/Data/Library/Application Support/Binary Formations/Home Inventory/ (change the Computer Name and user name to yours).

Custom Field Layouts will be imported as long you import your Home Inventory .hi3 file during the installation of Under My Roof on the first device. Under My Roof introduces preset custom field layouts for the categories of Art, Automobiles, Books, CDs/Records, Computer Software, or DVD/Blu-ray Discs which will be used if you do not import your Home Inventory .hi3 during installation.

Your Home Inventory inventory data is stored in a file separate from the application.The default location of your inventory file is the Documents Folder with a file name of My Inventory.hi3; however, you may have changed the location or file name when you first created it.

The best approach here is to search for your inventory file(s) on your system.You will want to open a Finder window and enter .hi3 (don’t forget the preceding ‘.’) in the search box. 

This should show you all of the inventory files on your system. Since we don’t know what you called your inventory or where you decided to store it, we cannot tell you specifically which one to open if multiple appear. Once you find the one you want, make a note of it and use this file during the Import to Under My Roof.

You can email support@binaryformations.com for any issues, questions, or feedback you’d like to share with us.

There is also a link in the app settings to contact support which will give you the option to send the application log.

Please check your SPAM or Junk filter for email from customerservice@binaryformations.com. This is the email address our Helpdesk uses for all communication. The email is sent from our HelpDesk software provider’s server and sometimes gets marked as SPAM.

If it is not in your SPAM or Junk filter, please followup with us at contact@binaryformations.com.

Visit the Under My Roof® Video Tutorial Library: UMR Video Library

Visit and subscribe to our YouTube channel for all product videos and tutorials: Binary Formations on YouTube

A detailed User Guide is available from Help within the app (icon at the bottom right corner of the Options Panel on all devices or from the Help menu on the Mac).

You can also download the User Guide from our website at undermyroof.app (link located near the bottom of the page) or Click here to download.