Home Inventory Frequently Asked Questions
Home Inventory Purchasing Related Questions
I purchased Home Inventory from the Mac App Store and it keeps asking me for a serial number. What do I do?
Home Inventory is not for me. How can I get a refund?
Apple does not share customer information with Mac App Store developers. We are also unable to issue refunds directly for Mac App Store purchases. Follow these instructions to request a refund from Apple for Mac App Store purchases:
- Go to this link: http://www.apple.com/support/mac/app-store/
- Select Contact Support on the left.
- Select “contact us” in the Account and Billing Support section.
- Select Purchases, Billing, & Redemption
- From the list of options, select “The topic is not listed.
- Enter a topic in the box that appears and then click Enter.
- Now click the Continue button that appears.
- FINALLY…. you will be taken to a page where you can click a button that says Email to send them a message and request your refund.
Are there any differences between the Mac App Store version of Home Inventory and the Binary Formations Website version?
Can I upgrade from the version I purchased from your website to the Mac App Store version?
Questions about Home Inventory on the Mac
Is there a manual for Home inventory?
How do I create a new category?
Can I use Home Inventory with Dropbox?
To store and access an existing inventory file on Dropbox either copy your existing inventory file to your Dropbox folder via Finder and open this in Home Inventory or do a Save As in Home Inventory to save the file in your Dropbox folder. To create a new inventory file on Dropbox select your Dropbox folder when prompted for the location of your inventory file. Click here for a video on storing your Home Inventory file on Dropbox.
Caution: Home Inventory is not designed for multiple machines accessing the same inventory so if you decide to store you inventory file on Dropbox you should never have the file opened by more than one computer at a time or file corruption is likely.
We highly recommend using Dropbox with Home Inventory for backup purposes. You can configure the Local Backup/Backup Now feature in the Home Inventory Preferences to backup to your Dropbox folder. See the Backing Up Your Inventory chapter in the manual for more details. Be sure to select the Dropbox Root directory for your Backup if you would like to sync it to Home Inventory Mobile Backup.
Does Home Inventory support iCloud sync?
We are currently experimenting with Apple’s new CloudKit framework as the underlying mechanism for syncing data in Home Inventory. It has been a challenge, but encouraging at the same time. It is still too early to say whether or not it will be the solution we go with as there are many factors involved. In the meantime, Home Inventory can backup your inventory to Dropbox and Home Inventory Mobile Backup can pull down those backups and let you view them on your iPhone or iPad.
Can I store my inventory file on iCloud Drive?
To store and access an existing inventory file on iCloud Drive either copy your existing inventory file to your iCloud Drive folder via Finder and open this in Home Inventory or do a Save As in Home Inventory to save the file in your iCloud Drive folder. To create a new inventory file on iCloud Drive select your iCloud Drive folder when prompted for the location of your inventory file.
Caution: Home Inventory is not designed for multiple machines accessing the same inventory so if you decide to store you inventory file on iCloud Drive you should never have the file opened by more than one computer at a time or file corruption is likely.
Can I store my inventory file on a NAS or network share?
How do I configure and create a back up of my inventory file?
Backup Preferences
- Select Preferences from the Home Inventory menu.
- Select the Backups tab.
- Select the “Backup to a local folder on your Mac’s hard drive” option.
- Select the “Change Backup Folder” button and select the folder on your Mac’s hard drive or connected external drive where you would like to keep your inventory backup files.
- If you want Home Inventory to automatically backup your inventory file each time the file is closed, check the “Backup my inventory file before closing or quitting” option.
- The “Maximum number of local backups to keep” setting tells Home Inventory how many previously backed up versions of your inventory it should keep. The default is 3.
- If you have the Dropbox client installed, you can select “Backup to Dropbox” instead. You will be prompted to select the Dropbox folder. If you plan to use the Dropbox integration with Home Inventory Mobile Backup make sure to select the root folder which by default is Dropbox.
Whether or not you enable automatic backups, you can create a backup of your inventory at any time by selecting the “Backup Now” option from the File menu.
Filename of Backups
When Home Inventory creates a tiered local backup of an inventory file, it uses the name of the original inventory file, but places a ~ at the front and ~ followed by a number at the end. The number indicates the ‘age’ of the backup, where the smaller the number, the newer the backup. In this example using the default file name My Inventory, there are three backups. ~My Inventory~1 is the newest backup that was made, whereas ~My Inventory~3 is the oldest backup that was made.
If the ‘Backup to Dropbox‘ option is selected in the Backup Preferences, the backup file name will be the same name as your original file.
How do I restore a backup of my inventory file.
Restoring a tiered, local backup:
- Navigate to the folder where your local backups are stored.
- Double-click on the backup file icon.
- Home Inventory will recognize the inventory file as a backup and suggest that you save a copy to a new location.
- Give the inventory file you are restoring a name that does not include the ~ characters.
Restoring a Backup from Dropbox
- Navigate to Binary Formations/Home Inventory/Mobile Backup in your Dropbox folder and copy the inventory over to where you want it on your Mac’s hard drive.
- Double-click the copied inventory to open it in Home Inventory.
Restoring from Home Inventory Mobile Backup
- In Home Inventory your Mac, select the Home Inventory Mobile Backup option from the File menu.
- In Mobile Backup on your Mobile device, tap the WiFi button in the lower, left corner of the main screen.
- Tap the name of your Mac when it appears in the list of found devices in Mobile Backup.
- On your Mac, select the Restore tab and select the inventory file you wish to restore from the list.
- Click the restore button.
- You will be asked to choose a location on your Mac to restore the file. Select the location and then click the Create button.
Why does the maps feature only work with the Mac App Store version?
I keep getting a 'Failed to retrieve security sandbox bookmark' message. What does this mean?
Go to Preferences under the Home Inventory menu, then click Backups at the top of the preferences window. Either un-check the backup option or click Change Backup Folder and select the folder you wish to backup to and you should be okay from then on.
Does Home Inventory encrypt my data if I set a password for my inventory file?
I forgot my password. Can you help me open my inventory file?
Can I still use Home Inventory Photo Remote with Home Inventory?
Questions about Home Inventory Remote Entry
What versions of Home Inventory support the Remote Entry helper app?
Can I add items using Remote Entry without being connected over WiFi?
Can I see the custom fields, field layouts, locations, tags, etc. from my inventory in Offline Mode?
Why can I only add items using barcode scanning through Remote Entry when it is connected to Home Inventory over WiFi?
What does the barcode symbol that appears on the right side above the keyboard when adding or editing an item do?
Will there be an Android version?
When I try to connect over WiFi, my inventory shows up but nothing happens when I tap on it.
- Under the Apple menu on your Mac, click System Preferences.
- In the System Preferences window, click Security (in some versions of OS X this is called Security & Privacy).
- Click the Firewall tab to see if a firewall is turned on. If the firewall is turned off, then you do not have a problem with your Mac’s built-in firewall.
- If the firewall is turned on, click the Advanced button (you may need to click the lock in the bottom left of System Preferences window and enter your password in order to make changes to the firewall settings).
- If Home Inventory appears in the list of applications, select its connection privilege to the right and set it to Allow Incoming Connections.
- If Home Inventory does not appear in the list, click the + button to add it and make sure it is set to Allow Incoming Connections.
- Click the Ok button after you have made your changes.
I cannot connect to Home Inventory and my inventory doesn't appear in the list.
If you are still unable to connect, try restarting your iPhone, iPad, or iPod Touch. Sometimes things can get a little glitchy with WiFi and a restart often helps. Head over to this page for instructions on restarting your iDevice.
You will also want to make sure that support for Universal Plug and Play (UPnP) is enabled on your router. Home Inventory makes use of the Bonjour protocol to broadcast its availability and this requires UPnP.
If you have any third party security software (including a firewall enabled on your router), you will want to make sure it is not preventing the broadcast from Home Inventory.
Questions about Home Inventory Mobile Backup
My computer shows up in the list, but Mobile Backup does not connect to it over WiFi when I tap on it.
- Under the Apple menu on your Mac, click System Preferences.
- In the System Preferences window, click Security (in some versions of OS X this is called Security & Privacy).
- Click the Firewall tab to see if a firewall is turned on. If the firewall is turned off, then you do not have a problem with your Mac’s built-in firewall.
- If the firewall is turned on, click the Advanced button (you may need to click the lock in the bottom left of System Preferences window and enter your password in order to make changes to the firewall settings).
- If Home Inventory appears in the list of applications, select its connection privilege to the right and set it to Allow Incoming Connections.
- If Home Inventory does not appear in the list, click the + button to add it and make sure it is set to Allow Incoming Connections.
- Click the Ok button after you have made your changes.
My computer does not show up in the list when I try to connect to Home Inventory over WiFi.
If you are still unable to connect, try restarting your iPhone, iPad, or iPod Touch. Sometimes things can get a little glitchy with WiFi and a restart often helps. Head over to this page for instructions on restarting your iDevice.
You will also want to make sure that support for Universal Plug and Play (UPnP) is enabled on your router. Home Inventory makes use of the Bonjour protocol to broadcast its availability and this requires UPnP.
If you have any third party security software (including a firewall enabled on your router), you will want to make sure it is not preventing the broadcast from Home Inventory.
My inventory file does not download when I select download from Dropbox.
Check to make sure the Home Inventory Backup Preference ‘Backup to Dropbox’ is on and that the Root Dropbox folder (typically named Dropbox) is selected. If any other folder is selected other than the Root folder, Home Inventory Mobile Backup will not find your inventory file.
If there are no inventory files in Dropbox/Binary Formations/Home Inventory/Mobile Backup make sure a backup has been taken by either selecting the File Menu and then Backup Now or by setting the Backup Preference ‘Backup my inventory file before closing or quitting.‘
How do I back up my inventory file to Home Inventory Mobile Backup?
2. Select Preferences from the Home Inventory menu.
3. Select the Backups tab in the Home Inventory Preferences window.
4. Select the “Backup to Dropbox” option.
5. Home Inventory will then ask you to select your Dropbox folder on your hard drive to given it permission to create backups there. It is important that you select the Dropbox folder itself (by default it be in your home folder) and not a folder inside of the Dropbox folder as Home Inventory will create a specific directory in your Dropbox folder where Mobile Backup will look to find your inventory backups.
You can enable automatic backups just like you do for onsite backups if you wish or use the Backup Now menu option to create a backup manually.
To configure Home Inventory Mobile Backup to download your backups from Dropbox, take the following steps on your iPhone, iPad, or iPod Touch:
1. Launch Home Inventory Mobile Backup (you can download it from the App Store if it you do not already have it installed).
2. Tap the Settings icon.
3. Turn on the “Download Dropbox backups” option.
4. Sign into your Dropbox account.
5. You can also enable the “Auto-check for new backups” option to automatically download new backups from Dropbox whenever Mobile Backup is launched.
6. Enable the “Download only when on WiFi” if you only want Mobile Backup to download inventory file backups when your mobile device is on a WiFi network and not when it is only on a cellular network.
You can also manually download backups from Dropbox to Mobile Backup by tapping the download button in the lower, right corner on the main screen.
If you do not wish to use Dropbox, you can also backup directly to Home Inventory Mobile Backup over WiFi. To this, both your Mac and your mobile device must be on the same network. To backup over WiFi, take the following steps:
1) In Home Inventory your Mac, select the Home Inventory Mobile Backup option from the File menu.
2) In Mobile Backup on your Mobile device, tap the WiFi button in the lower, left corner of the main screen.
3) Tap the name of your Mac when it appears in the list of found devices in Mobile Backup.
4) On your Mac, select the inventory file you wish to backup (it must be open in Home Inventor) from the Backup tab and click the Backup button.
Dropbox: If you selected to backup your inventory files to Dropbox in the Home Inventory Backup Preferences, tap the Download from Dropbox Button to download backups from your Dropbox account. Make sure to enable the Download Dropbox backups in Mobile Backup’s settings. You can also automatically download your Dropbox backups for Home Inventory by enabling the Auto-check for new backups. If you are concerned about data usage, turn on the Download only when on WiFi setting.
- WiFi: Tap the Backup/Restore Over WiFi button to connect directly to Home Inventory on your Mac over your WiFi network. In Home Inventory on your Mac, select Mobile Backup from the File menu to open the connection window and follow the instructions.
How do I restore my inventory file from Home Inventory Mobile Backup?
- In Home Inventory your Mac, select the Home Inventory Mobile Backup option from the File menu.
- In Mobile Backup on your Mobile device, tap the WiFi button in the lower, left corner of the main screen.
- Tap the name of your Mac when it appears in the list of found devices in Mobile Backup.
- On your Mac, select the Restore tab and select the inventory file you wish to restore from the list.
- Click the restore button.
- You will be asked to choose a location on your Mac to restore the file. Select the location and then click the Create button.
Questions About Home Inventory 4
Is Under My Roof® the next version of Home Inventory?
Under My Roof® started as a complete rewrite of Home Inventory, an app we’ve had on the market for over 15 years. It adds a full version for iOS, iCloud Sync across all devices, sharing of your inventory file, lots of user requested features, and new home management features that really take it beyond an inventory app which is why we decided to use call it Under My Roof. It is a separate app from Home Inventory built for the newest Apple devices and operating systems.
Does Under My Roof® include every Home Inventory feature?
Some Home Inventory features are no longer needed with Under My Roof and others that did not make the initial release will be implemented as quickly as possible, so if they are important to you we recommend waiting to upgrade.
Features not yet implemented (in order of priority):
- Inbox – If you decide to upgrade you will need to make sure you have created items for all the receipts in your Inbox as the Inbox will not be imported to Under My Roof.Custom Reports – Under My Roof includes standard reports.
- Album View
- Automatic Backup – if sync is turned on in Under My Roof, your data will be stored in your iCloud account. You can also manually make an archive copy of your database for safe keeping from the Export feature in Under My Roof.
Features that will not be implemented in Under My Roof:
- Home Inventory Mobile Backup
- Home Inventory Remote Entry
Can I move my existing Home Inventory data to Under My Roof®?
You can import all of your current Home Inventory data into Under My Roof except for receipts in your Inbox, custom Reports, and some custom Field Layouts. Here’s a link to the Under My Roof FAQ with more details and recommendations for moving from Home Inventory to Under My Roof: https://binaryformations.com/support/under-my-roof-faq/.
Do I have to move to Under My Roof®?
By all means, if Home Inventory continues to meet your needs then stick with it! We will continue to support the current version of Home Inventory for the foreseeable future with bug fixes but will not be adding new features to it.
Can I try Under My Roof® for free prior to purchase?
Absolutely! Under My Roof® is free to download. You will have access to all features but will be limited to 10 items. This will allow you to make sure it is a fit for you prior to purchase.