If you are sending an email about a problem, please include as much detail as possible to help us troubleshoot, such as: the steps you went through to encounter the problem, the exact text of any error message(s) you received, and the model and OS version of the hardware you are using. If you haven’t checked the Frequently Asked Questions section above, you may want to try that first as you may find a solution to your problem more quickly.
Our normal business hours are Monday through Friday from 9am until 5:00pm Eastern Standard Time. We do our best to respond to support emails within one business day (often much sooner than that).
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