Frequently Asked Questions (FAQ)

Please take a look at our FAQ pages for answers to the most commonly asked questions:

FAQ for Home Inventory, Photo Remote, and Mobile Backup

FAQ for Too Phat and Too Phat Remote Cam

Email Us

If you have any questions, comments, or problems concerning any of our products, please email us at support@binaryformations.com. For media and business related inquiries, please refer to our company contact page.

If you are sending an email about a problem, please include as much detail as possible to help us troubleshoot, such as: the steps you went through to encounter the problem, the exact text of any error message(s) you received, and the model and OS version of the hardware you are using. If you haven’t checked the Frequently Asked Questions┬ásection above, you may want to try that first as you may find a solution to your problem more quickly.

Our normal business hours are Monday through Friday from 9am until 5:00pm Eastern Standard Time. We do our best to respond to support emails within one business day (often much sooner than that).